Support

The Support page (/support, “Create and track your support requests”) lists your tickets and their status, and lets you open one to see the full conversation thread and reply.

Opening a ticket

The new-ticket form only asks for two things:

Field	Notes
Subject
Description	“Describe your issue”

Priority isn’t selectable from this form — every ticket created through the portal is submitted at priority: "medium" regardless of urgency, even though the underlying API accepts a priority field (see Tickets (API reference)). If you need a ticket treated as higher priority, say so in the description for now.

Replying to a ticket

Opening a ticket shows the full conversation thread, with a reply box at the bottom to add to it — this maps to POST /api/tickets/<id>/reply under the hood.

For the underlying endpoints (list, create, detail, reply), see Tickets (API reference).