# Support

![Screenshot: support](../_images/screenshots/support.svg)

The **Support** page (`/support`, *"Create and track your support
requests"*) lists your tickets and their status, and lets you open one to
see the full conversation thread and reply.

## Opening a ticket

The new-ticket form only asks for two things:

| Field | Notes |
|---|---|
| Subject | |
| Description | *"Describe your issue"* |

:::note
Priority isn't selectable from this form — every ticket created through
the portal is submitted at `priority: "medium"` regardless of urgency,
even though the underlying API accepts a `priority` field (see
[Tickets (API reference)](../developer/api/tickets.md)). If you need a
ticket treated as higher priority, say so in the description for now.
:::

## Replying to a ticket

Opening a ticket shows the full conversation thread, with a reply box at
the bottom to add to it — this maps to
`POST /api/tickets/<id>/reply` under the hood.

For the underlying endpoints (list, create, detail, reply), see
[Tickets (API reference)](../developer/api/tickets.md).